Due to a slew of consumer complaints and poor reviews from various media outlets, Ford will be upgrading its MyFord Touch system and extended the warranty by two years. The current touchscreen infotainment system has been dubbed “version 3.5″ by the Blue Oval boys with major improvements seen in voice recognition and navigation. The first rounds of updates are slated to arrive on Dec. 10. An update for the navigational system is due out sometime early next year. This upgrade will be available to more than 1 million Ford owners.
“We’re thinking more and more like not only a car company, but a technology company,” said Mark Fields, Ford’s head of the Americas to Automotive News. “It’s very important to update the vehicles on a more frequent basis particularly around software and applications.”
Ford has already attempted to quell customer complaints with an upgrade to MyFord Touch back in March of this year. Unfortunately for the Dearborn-based automaker, the upgrade still received poor reviews. Owners can request a USB drive from Ford to perform the system upgrade on their own or take it to a local dealer. Ford gave us a copy of the software upgrade to do on our own earlier this year and said it would only take a few minutes. After 90 minutes of waiting, we ended up having to bring it into a local dealer to remedy the situation. To Ford’s credit though, the system worked flawlessly after the dealer upgraded our tester’s system.
Like many other automakers, Ford’s system had trouble connecting to Bluetooth or recognizing voice commands. The latest round of upgrades, which has entered production, is supposed to be able to better understand voice commands and should make Bluetooth pairing a breeze according to Ford.
Besides the software updates, Ford is also extending the system’s warranty to five years and unlimited miles. This is up from the original three years and 36,000 miles. Lincoln, considered to be Ford’s luxury arm, also sees a bump in warranty coverage. All Lincoln vehicles will now have six years of coverage with unlimited mileage, which is a bump up from four years and 50,000 miles. Owners of hybrids and other alternative energy vehicles from Ford will also be able to upgrade their vehicle’s MyFord Touch system. According to Automotive News, these updates will become available in the first quarter of next year.
While many customers make Ford feel their wrath, many forget that Microsoft is actually responsible for designing MyFord Touch. The software giant designed Sync, a voice command and entertainment system which prefaced MyFord Touch, back in 2007. MyFord Touch wasn’t launched until 2010.